Our relationship only begins when we ship product to you. We understand that you are buying pumping performance just as much as a physical pump, and you expect that performance to endure.

Our Field Maintenance Service Group is a valuable resource for uptime insurance, offering maintenance and complete rebuilds of Patterson and other systems. Diagnostics are key to efficient service. Patterson field teams offer thorough condition analysis, including vibration and oil diagnostic procedures, thermography and motor evaluation. With the problem identified, our teams restore as-new performance through packing adjustment, lubrication and mechanical or electrical service, all with OEM parts.

Drawing upon experience gained with Patterson products, our service professionals have upgraded, redesigned and rebuilt equipment from other manufacturers. Applying hands-on knowledge of thousands of installations and applications worldwide, our teams provide preventive and predictive maintenance consulting. They help customers plan spare parts inventory levels and implement monitoring systems for recording and saving condition data for trend analysis.

Special service plans help maximize system uptime. Scheduled Maintenance Service (SMS), set up for each product based on operational experience, goes beyond basic maintenance. It incorporates thorough condition analysis and builds a foundation for building predictive maintenance service. The FMS Group crafts quarterly and semi-annual inspection services customized to each product and application.

Patterson Field Laser Alignment Teams are central to preventive maintenance of large pumps. They have the equipment and replacement bearing and seal parts to eliminate vibration and leakage for smooth-running systems. These teams are available on a scheduled or rapid response basis.

When you need parts for inventory or immediate maintenance procedures, help is close at hand from our North American or Ireland factories. To initiate rapid fulfillment, use our convenient online parts or service quotation page, email service@pattersonpumps.com, or simply call (706) 886-2101.